At Ruxley Integrated Global Services Limited, we are committed to maintaining a polite, ethical, and professional standard in all our communications with clients, partners, and stakeholders. We expect the same level of respect from those who communicate with us—whether by phone, email, or in writing.
We recognize that certain situations, such as delays in services or product-related issues, can be frustrating. However, we are equally responsible for ensuring the safety and well-being of our employees. For this reason, we have established an Unacceptable Communication Policy, which outlines behavior we deem inappropriate.
Unacceptable Communication
Our employees will not tolerate the following types of communication:
- Threatening, coercive, or intimidating behavior: Using forceful or aggressive language to resolve an issue is not acceptable.
- Aggressive, abusive, or offensive language or actions: Verbal or written abuse directed at our staff is strictly prohibited.
- Unreasonable persistency or unjustified demands: Repeatedly making excessive demands or creating undue pressure is not considered acceptable.
Handling Unacceptable Communication
If a customer communicates in an unacceptable manner, our staff will:
Issue a warning: The customer will be informed that their behavior is inappropriate and asked to modify their language or approach.
Terminate the conversation: If the customer persists with unacceptable behavior, employees are authorized to end the phone call or refrain from responding to further emails or written communication.
In extreme cases where the safety and well-being of our staff are immediately threatened, Ruxley reserves the right to:
- Terminate communication immediately without prior warning.
- Involve law enforcement or pursue legal action if necessary to protect our employees.
We are dedicated to maintaining a respectful and professional environment for both our clients and our team. We appreciate your understanding and cooperation.
Signed: MD/CEO
